Returns Policy

RETURNS — UK & EUROPEAN UNION

Customers in the United Kingdom and European Union may return eligible online purchases in accordance with their applicable statutory consumer rights.

You must notify PALLØR of your intention to return your order within 14 days of receiving it.

Returned items must be sent back promptly following your return request and must be unworn, unwashed and in resalable condition. All original PALLØR tags, packaging and accessories should be included.

Your statutory rights in relation to faulty, damaged or incorrectly supplied goods are not affected.

INTERNATIONAL RETURNS

For customers outside the United Kingdom and European Union, PALLØR accepts eligible return requests made within 14 days of delivery.

Returned items must be unworn, unused, unwashed and returned with all original PALLØR tags, packaging and accessories intact.

International return shipping costs are the responsibility of the customer unless the item received is faulty, damaged or incorrect.

Any duties, taxes or customs charges paid on the original order may not be refundable by PALLØR. Customers should contact their local customs authority regarding any potential reimbursement.

REFUNDS

Once your return has been received and inspected, PALLØR will notify you of its approval status.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after the refund has been processed for it to appear in your account, depending on your payment provider.

Where required by applicable UK or EU consumer law, eligible standard delivery charges will also be refunded.

EXCHANGES

Eligible items may be exchanged for another size, subject to availability.

If your requested replacement is unavailable, you may choose between:

• a refund to your original payment method, or
• PALLØR store credit.

STORE CREDIT

Store credit may be selected as an alternative to a monetary refund where available.

PALLØR store credit will be issued electronically and may be used toward a future purchase.

FAULTY OR INCORRECT ITEMS

If your order arrives faulty, damaged or incorrect, contact PALLØR with your order details and clear photographs of the issue.

Once verified, PALLØR will arrange an appropriate replacement, refund or other remedy at no additional cost to you.

RETURN SHIPPING

For change-of-mind returns, customers are responsible for return shipping unless applicable law requires otherwise or PALLØR agrees to cover the cost.

We strongly recommend using a tracked shipping service.